Communication using SPECIAL – Being On Target

Course Outline
Duration: 1 Day

Project and workplace failure blames communication. Why?
We were made to communicate
The communication process
SPECIAL in Communication

            o    Synchronise
            o    Perspective
            o    Expectations
            o    Connection
            o    Ideas
            o    Always
            o    Leadership

Body language – you say more than you think
Imagery in communication
Questioning in communication
Context changes everything
Learning modes or styles affects how you are received
Emotions
You are talking to people, no matter what you are saying
It is more important to be understood than to be right
Interruptions, distractions and noise